Last Shipping Day 2014

 

If you've been reading our blog at all, you probably caught that we closed our physical storefront in order to spend more time with the kids during the Christmas (and other holiday) season. We're so excited to actually be able to dedicate some time to family, and friends, over the Christmas season. 

 

Our final day of shipping before Christmas will be Sunday December 21st, 2014.   

 

Our shipping department will be closed the week of Christmas to allow us time with our family.  We will have limited phone hours during this time.

 

Shipping will resume Monday December 29th, with limited phone support hours during the week of the New Years holiday.

 

Please anticipate a delay in shipping during the Holidays.

 

Feel free to place your orders - if the items are in stock and not special order, we'll be doing our best to get them out as fast as possible! Special order items will be ordered and shipped as soon as we receive them. 

 

We WILL have limited phone support hours during this time; this information will be posted on our blog, our website, and our Facebook page.

Merry Christmas and Happy New Year!

Introducing Free Shipping!

Click to view our Policies and Shipping Information

 

We're extremely excited to announce an overhaul of our shipping charges, and the introduction of free shipping on all orders over $150! This shipping bracket is available to all continental USA orders, and we hope you'll take advantage of it!

For more details on our policies and shipping charges, visit http://www.theweedpatchstore.com/policies.html

Connect With Us

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We're getting closer....!

Ok, finally time for an update on our move to an online-only storefront!

1. Our 800# is now ringing through to us again - although we are (of course) having a very high call volume right now. If you've left us VM, we will get to you ASAP. If not, and you call and we can't grab the phone, it's because we're already on it - leave us a message, we'll get you called back!
   
   Our 425 number is NOT yet ringing through to us - and starting today we will NOT be checking voicemail on that line - PLEASE call our 800# to reach us for now!
   
   
2. New hours of operation: As of right now, we're available via phone 10am - 5pm SEATTLE TIME, Monday through Friday.
   
   
3. Connecting with us: You can email us at [email protected] - please don't use our ticket system, it's currently sucking, and we're going to disable it ASAP - email will get you a faster response.
   
   
4. We have tons of new product - including fall/harvest, Woof & Poof, halloween, Blossom Bucket, and more on the website - all available for shipment.
   
   
5. We're working to make sure our inventory is accurate; this is taking time, but we're making great headway - in the meantime, place your orders, and we'll call to update you if we can't locate something immediately - about half of our product is still in boxes, so we're definitely still transitioning... :)

Thank you SO much for your patience!  We're super excited, and have SO much new goodness coming your way - we just need to get you all taken care of first, and get ourselves fully unpacked, so that we can get your items out the door to you faster and faster!

We Are Moving ... Online!

We Are Moving!

To our wonderful friends and customers,

We are extremely excited to announce that we are moving! More accurately, we are closing our physical storefront and moving strictly online. We have a thriving online storefront, and we will be putting all our effort and energy into growing online.

As our family is growing and maturing, we are finding that our values are not in line with our lives. As much as we LOVE the store at the holidays, it does mean that we virtually miss the entire holiday season with our kids. With a 7 yr old and an almost 3 yr old, we strongly feel that we need to refocus and provide the kids with a different life (for now).

We are haivng fun exploring all our options for the future - including vending in trunk shows, craft shows, and even opening a booth in various shops around the area. We're not sure where exactly this adventure will take us yet, but we're sure excited to be making the first steps!

Make sure, if you haven't already, that you sign up for our eNews off of our website! This will help you keep up with us, from where we might be participating in a show to sales that we're holding online, to new product that we have coming in!

Also, make sure you're following us on:

• Facebook
• Twitter
• YouTube
• Pinterest

So, what does this mean for our online customers?

• Our customer service will be fully focused on you
• Our inventory will be much, MUCH more accurate and real time
• We are shipping orders throughout this entire process. There will be a space of a few days mid-August where we will NOT be able to ship - but we'll be posting that information soon (once we figure it out!)
• Our 800# phone number will remain the same
• We will be upgrading the website, including our ticket system, and to make the site more user friendly
• We are anticipating very high in store customer volume over the next two weeks. If you call and must leave a message, we are making an extremely active effort to return calls immediately. We also have beefed up staffing behind the counter throughout this process to do our best to minimize the impact this has for our online customers.

So, what does this mean for our local customers?

• We are having a "moving sale" starting on Monday July 21, 2014. In an effort to make this move happen as smoothly as possible, we are discounting vast amounts of our in-store inventory. This sale isn't valid online.
• We will be shutting the doors on our physical retail storefront as of Sunday August 10th. "In-Store" pickup will NOT be available after that date until further notice - although we will be offering this in the future again (more of a "meet us for pickup", is our current thought).
• We love you all and will miss you at Country Village, but we are looking forward to seeing you at our future endeavors, both online and locally!

We LOVE Country Village, and are we hope that our locals will continue to support the fantastic businesses here. We will very much miss being a part of this community, but our path is leading us elsewhere, and we are at peace with the direction we are being led. We are truly looking forward to building our relationship with you online!

Temporary Closure for Renovation!

Superbowl Sunday - GO SEAHAWKS!

If you haven't heard (yes, we know there are those of you that haven't heard; it's super hard to ignore here in Seattle, though..) the Seattle Seahawks are headed to the Superbowl, which will be played this coming Sunday February 2, 2014.  

In honor of this (up to this point) rare occassion, we will be closing the store at 3ish pm on Sunday.  There are several shops in Country Village that are closing, and some that are staying open.  However, here in Seattle, we're about 99.999% certain that nobody will be interested in shopping, as Seahawks Fever has completely gripped the area.  

If you feel the need to come shop on Sunday, please snag THIS COUPON (Good in-store only, and only between 11am - 3pm on Sunday February 2, 2014; excludes all other sales and discounts) and come before the game!

If you'd rather, you can certainly come shop today and tomorrow instead - and be sure you pay attention to THIS, instead! :)

 

The Last Shipping Day of 2013

Please note that the last day we will be shipping items out until after Christmas is Monday December 16th, 2013.

We are a small, family owned business - and every year we shut down shipping operations a few days before Christmas to enable us to slow down a very small amount and spend some much needed time with our family.

In stock orders placed by the 16th will ship immediately. If your order is placed after the 16th, we cannot promise that it will ship until the first of the year.

If you have items on your order that are not in stock, we will ship what we have, unless you have entered order notes to the contrary.

Please contact us if you have any questions or concerns, and thanks for your understanding! :)

Merry Christmas!
~The Weed Patch Team

The New Support Ticket System

One of the new features that we're the most excited about on the new website (we're still working on the "look" to make it more user friendly) is our "Ticket Support System". One of the problems with the old site is that all email was basically monitored by one person; so when Janene got sick, or for whatever reason couldn't keep up, those emails took a while to get responses (and unfortunately - in rare occassions - even got lost in the shuffle).

The new system generates a ticket, which all of our staff will (soon) be monitoring. This means you should get much quicker responses. When you place an order, it will generate a ticket - and any time we need to communicate with you about that order, we will do it in the ticket. This way, if the email doesn't get through to you for some reason (this has been on the increase), you can still see our questions or responses and reply accordingly.  We will also be able to track all the details of the interaction - which means if Janene gets sick, the rest of us can see where she left things and step in to finish! :)

It seems so simple, and yet we're just thrilled to be able to have this tool at our fingertips! We sincerely hope that this greatly facilitates easier communication for you with us, as well!

The New Website is LIVE!

So.... yeah.  We weren't ACTUALLY planning on our online storefront (http://www.theweedpatchstore.com) being down for a week for an upgrade.  The PLAN was to develop the upgrade, get it perfect, and then release it overnight one night.  But you know what they say about the best laid plans, right?

So a little over a week ago we ran into a situation where we had to upgrade one of the software pieces on our server.  As it turns out, the shopping cart software that we were running at the time wasn't compatible with the new server software, so down went the website (unfortunately, I kind of expected this).

What followed was a full week (Thursday through the following Friday) of 20 hr days in front of my computer trying to get the latest version of our shopping cart software up, running, and secure.  Not only was it not how I was anticipating spending that week, but it really hurts a lot to sit in one spot that long. 

Finally, last Friday I was trying to get the buttons to look nice (one of the last things I was trying to accomplish before I "flipped the switch") - and I woke up from being fast asleep on my keyboard.  So I flipped the switch so that you wonderful people could start shopping again (it wasn't a security issue), and lo - our new site was finally live.  (As a side note, I STILL haven't had time to get back to those silly buttons).

So, while there are some issues still (like the buttons, a few content pieces, redoing all the product images to the new larger size, etC) - the site is live, shoppable, secure, and (mostly) functional!

There are a couple of new features that I'm particularly excited about.  The first is the "my account" area.  From here, not only can you manage multiple addresses - but you can view your orders (and any order notes that we may have entered) including tracking numbers; you can initiate a return if there's a problem with your order.  You can even view past orders to look things up, if you decide that's important.  Additionally, you can now log into the system using your social media login - such as Facebook, Twitter, Google, PayPal, etc - hopefully this will make your life just a little easier!

Another new feature that we're SUPER excited about is our new Support Ticket system - but more about that in its own post soon!

So, in summary:

• Larger thumbnails and product images
• Easier login system + account creation
• Streamlined "Related Products"
• New Support Ticket System
• Improved Navigation
• Improved Search
• Improved Product Galleries with detail images
• Video integration (coming soon!) for product demos and reviews
• Improved account management, order tracking, return features
• Improved On Sale functionality (coming soon!)
• Sign up for Back In Stock notifications
• Social sharing (Facebook, Twitter, Google+, Pinterest) (in progress!)
• Blog integration
• Weed Patch TV integration (coming soon!)
• Improved text clarity
• And SO much more!

Take a look, give it a spin, and let us know what you think!  As I mentioned, we're still working out some of the kinks (those buttons'll be fixed soon, I promise!) - but it IS secure and safe to use, and we'd love some feedback!

~Chris

Holiday Hours 2012

We've had several people ask, so we thought we'd post a blog here about our Holiday Hours!

Thursday (12/13/12) : 8pm
Friday (12/14/12): 6pm* (call us, we may very well be here later!)
Saturday (12/15/12) - Christmas Extravaganza, 8pm+
Sunday (12/16/12) - 5pm
Monday (12/17/12) - Friday (12/21/12) - 8pm (along with several other shops here at Country Village)
Saturday (12/22/12) - 6pm
Sunday (12/23/12) - 5pm
Monday [Christmas Eve] (12/24/12) - 3pm

Wednesday (12/26/12) - Doors will open at 10am (not before, so please be patient!)

See you soon! :)