Merry Christmas and Happy New Year!
Merry Christmas and Happy New Year!
We're extremely excited to announce an overhaul of our shipping charges, and the introduction of free shipping on all orders over $150! This shipping bracket is available to all continental USA orders, and we hope you'll take advantage of it!
For more details on our policies and shipping charges, visit http://www.theweedpatchstore.com/policies.html
Ok, finally time for an update on our move to an online-only storefront!
Thank you SO much for your patience! We're super excited, and have SO much new goodness coming your way - we just need to get you all taken care of first, and get ourselves fully unpacked, so that we can get your items out the door to you faster and faster!
To our wonderful friends and customers,
We are extremely excited to announce that we are moving! More accurately, we are closing our physical storefront and moving strictly online. We have a thriving online storefront, and we will be putting all our effort and energy into growing online.
As our family is growing and maturing, we are finding that our values are not in line with our lives. As much as we LOVE the store at the holidays, it does mean that we virtually miss the entire holiday season with our kids. With a 7 yr old and an almost 3 yr old, we strongly feel that we need to refocus and provide the kids with a different life (for now).
We are haivng fun exploring all our options for the future - including vending in trunk shows, craft shows, and even opening a booth in various shops around the area. We're not sure where exactly this adventure will take us yet, but we're sure excited to be making the first steps!
Make sure, if you haven't already, that you sign up for our eNews off of our website! This will help you keep up with us, from where we might be participating in a show to sales that we're holding online, to new product that we have coming in!
Also, make sure you're following us on:
So, what does this mean for our online customers?
So, what does this mean for our local customers?
If you haven't heard (yes, we know there are those of you that haven't heard; it's super hard to ignore here in Seattle, though..) the Seattle Seahawks are headed to the Superbowl, which will be played this coming Sunday February 2, 2014.
In honor of this (up to this point) rare occassion, we will be closing the store at 3ish pm on Sunday. There are several shops in Country Village that are closing, and some that are staying open. However, here in Seattle, we're about 99.999% certain that nobody will be interested in shopping, as Seahawks Fever has completely gripped the area.
If you feel the need to come shop on Sunday, please snag THIS COUPON (Good in-store only, and only between 11am - 3pm on Sunday February 2, 2014; excludes all other sales and discounts) and come before the game!
If you'd rather, you can certainly come shop today and tomorrow instead - and be sure you pay attention to THIS, instead! :)
Please note that the last day we will be shipping items out until after Christmas is Monday December 16th, 2013.
We are a small, family owned business - and every year we shut down shipping operations a few days before Christmas to enable us to slow down a very small amount and spend some much needed time with our family.
In stock orders placed by the 16th will ship immediately. If your order is placed after the 16th, we cannot promise that it will ship until the first of the year.
If you have items on your order that are not in stock, we will ship what we have, unless you have entered order notes to the contrary.
Please contact us if you have any questions or concerns, and thanks for your understanding! :)
~The Weed Patch Team
One of the new features that we're the most excited about on the new website (we're still working on the "look" to make it more user friendly) is our "Ticket Support System". One of the problems with the old site is that all email was basically monitored by one person; so when Janene got sick, or for whatever reason couldn't keep up, those emails took a while to get responses (and unfortunately - in rare occassions - even got lost in the shuffle).
The new system generates a ticket, which all of our staff will (soon) be monitoring. This means you should get much quicker responses. When you place an order, it will generate a ticket - and any time we need to communicate with you about that order, we will do it in the ticket. This way, if the email doesn't get through to you for some reason (this has been on the increase), you can still see our questions or responses and reply accordingly. We will also be able to track all the details of the interaction - which means if Janene gets sick, the rest of us can see where she left things and step in to finish! :)
It seems so simple, and yet we're just thrilled to be able to have this tool at our fingertips! We sincerely hope that this greatly facilitates easier communication for you with us, as well!
So.... yeah. We weren't ACTUALLY planning on our online storefront (http://www.theweedpatchstore.com) being down for a week for an upgrade. The PLAN was to develop the upgrade, get it perfect, and then release it overnight one night. But you know what they say about the best laid plans, right?
So a little over a week ago we ran into a situation where we had to upgrade one of the software pieces on our server. As it turns out, the shopping cart software that we were running at the time wasn't compatible with the new server software, so down went the website (unfortunately, I kind of expected this).
What followed was a full week (Thursday through the following Friday) of 20 hr days in front of my computer trying to get the latest version of our shopping cart software up, running, and secure. Not only was it not how I was anticipating spending that week, but it really hurts a lot to sit in one spot that long.
Finally, last Friday I was trying to get the buttons to look nice (one of the last things I was trying to accomplish before I "flipped the switch") - and I woke up from being fast asleep on my keyboard. So I flipped the switch so that you wonderful people could start shopping again (it wasn't a security issue), and lo - our new site was finally live. (As a side note, I STILL haven't had time to get back to those silly buttons).
So, while there are some issues still (like the buttons, a few content pieces, redoing all the product images to the new larger size, etC) - the site is live, shoppable, secure, and (mostly) functional!
There are a couple of new features that I'm particularly excited about. The first is the "my account" area. From here, not only can you manage multiple addresses - but you can view your orders (and any order notes that we may have entered) including tracking numbers; you can initiate a return if there's a problem with your order. You can even view past orders to look things up, if you decide that's important. Additionally, you can now log into the system using your social media login - such as Facebook, Twitter, Google, PayPal, etc - hopefully this will make your life just a little easier!
Another new feature that we're SUPER excited about is our new Support Ticket system - but more about that in its own post soon!
So, in summary:
Take a look, give it a spin, and let us know what you think! As I mentioned, we're still working out some of the kinks (those buttons'll be fixed soon, I promise!) - but it IS secure and safe to use, and we'd love some feedback!
We've had several people ask, so we thought we'd post a blog here about our Holiday Hours!
Thursday (12/13/12) : 8pm
Friday (12/14/12): 6pm* (call us, we may very well be here later!)
Saturday (12/15/12) - Christmas Extravaganza, 8pm+
Sunday (12/16/12) - 5pm
Monday (12/17/12) - Friday (12/21/12) - 8pm (along with several other shops here at Country Village)
Saturday (12/22/12) - 6pm
Sunday (12/23/12) - 5pm
Monday [Christmas Eve] (12/24/12) - 3pm
Wednesday (12/26/12) - Doors will open at 10am (not before, so please be patient!)
See you soon! :)